Updated
Updated · Akron Beacon Journal · Jun 27
Spectrum Targets 3 p.m. Green Service Restore as City Non-Emergency Lines Reopen
Updated
Updated · Akron Beacon Journal · Jun 27

Spectrum Targets 3 p.m. Green Service Restore as City Non-Emergency Lines Reopen

2 articles · Updated · Akron Beacon Journal · Jun 27

Summary

  • Green's non-emergency business lines were restored by 12:24 p.m., while Spectrum told customers internet and voice service should return by 3 p.m. June 27.
  • The outage began at 5:14 a.m. and knocked out service for residents as well as city business lines, according to alerts sent to a resident and shared with the Beacon Journal.
  • Emergency lines were not affected, the city said in an 8:43 a.m. alert, limiting the disruption to non-emergency communications.
  • Spectrum had earlier projected a 1:30 p.m. restoration but pushed that estimate back to 3 p.m. and still could not say how many customers were affected.

Insights

Amidst network upgrades and a major merger, are local outages a sign of a system under strain?
Beyond a small refund, what are you truly owed for a day-long internet outage?
Are frequent outages the price we pay for having limited choices in high-speed internet providers?