Flow Grants 24-Day Internet Outage Rebate After 5 Customer Complaints
Updated
Updated · Jamaica Observer · Jun 28
Flow Grants 24-Day Internet Outage Rebate After 5 Customer Complaints
1 articles · Updated · Jamaica Observer · Jun 28
Summary
Flow told the Tell Claudienne column it applied a rebate for a customer who said she was without internet service for 24 days, from March 28 to April 22.
Five complaints — two office visits and three calls — preceded the adjustment, after the customer said billing continued despite no service.
Flow said a fault ticket was created and later closed on April 29 after contact with the customer, who confirmed the issue had been resolved.
The credit will appear on the customer’s next bill, addressing her complaint that she was being charged for service not provided.