Xfinity Restores Mt. Oliver Internet After 48-Hour Outage as Residents Seek Refunds
Updated
Updated · CBS New York · Jun 16
Xfinity Restores Mt. Oliver Internet After 48-Hour Outage as Residents Seek Refunds
2 articles · Updated · CBS New York · Jun 16
Summary
Tuesday afternoon restoration ended a nearly 48-hour Xfinity internet blackout for customers on Margaret Street in Mt. Oliver after service failed Sunday night.
Severe thunderstorms triggered a commercial power outage and a utility pole fire, Xfinity said, knocking out parts of its network in the borough.
Residents said the outage disrupted bundled phone, cable and home internet service, with one customer missing paid work because she could not clock in remotely.
Compensation remains unresolved: customers said they want refunds for the downtime, and Xfinity did not answer an inquiry about credits.