Apple Unveils iOS 27 Call Context for Customer Support, Limited to iPhone 15 Pro and Later
Updated
Updated · 9to5Mac · Jun 9
Apple Unveils iOS 27 Call Context for Customer Support, Limited to iPhone 15 Pro and Later
3 articles · Updated · 9to5Mac · Jun 9
Summary
At WWDC26, Apple introduced Call Context in iOS 27, a Phone app feature that surfaces details like order, reservation or confirmation numbers during customer-service calls.
Apple said the tool works proactively by identifying the business being called and pulling relevant data from apps such as Mail, so users do not have to search mid-conversation.
The feature analyzes who the user is calling rather than what is being said, and Apple said all processing runs entirely on device with no data shared externally.
Call Context is tied to Apple Intelligence, making it available only on compatible AI-capable iPhones — iPhone 15 Pro models or later — as Apple broadens its long-delayed AI push across iOS 27 and other new operating systems.