Cabinet Office Sends Auditors to Capita Over 6,700 Pension Cases as Service Recovery Slips to September
Updated
Updated · bbc.co.uk · Jul 17
Cabinet Office Sends Auditors to Capita Over 6,700 Pension Cases as Service Recovery Slips to September
3 articles · Updated · bbc.co.uk · Jul 17
Summary
A Cabinet Office recovery taskforce has deployed auditors to examine Capita’s pension systems and will require the contractor to fund a remedial adviser after it missed a June target to restore normal service.
About 6,700 retired civil servants are still waiting for pension quotations, while bereavement benefits are due to roughly 7,600 families caught in the backlog.
Capita said it inherited 86,000 unresolved cases when it took over the scheme in December and saw that backlog rise to 120,000 within months, though former operator MyCSP disputes the scale of service-critical cases left behind.
Alison Williams, 66, who retired in January after nearly 30 years in the civil service, said missing payments forced her husband to delay retirement, underscoring pressure on affected households as normal service is now not expected until end-September.