Cabinet Office Sends Auditors Into Capita Pension Failures as 6,700 Retirees Await Quotes
Updated
Updated · BBC.com · Jul 17
Cabinet Office Sends Auditors Into Capita Pension Failures as 6,700 Retirees Await Quotes
2 articles · Updated · BBC.com · Jul 17
Summary
6,700 retired civil servants are still waiting for pension quotations, prompting the Cabinet Office to send auditors into Capita’s systems and require the company to fund a remedial adviser.
September is now Capita’s target for restoring normal service, three months after the June deadline set by government, as bereavement benefits for about 7,600 families also remain outstanding.
120,000 cases piled up within months of Capita taking over the scheme in December; the company says it inherited 86,000 cases—49,000 more than expected—while former operator MyCSP disputes that account.
Angela MacDonald’s recovery taskforce, created in January, is overseeing the intervention before pensions director Richard Vianello takes over, with affected retirees still reporting missing payments and repeated paperwork requests.