FTC Logs 873 Grok Complaints as Users Allege Censorship, Billing Traps and Service Cuts
Updated
Updated · Gizmodo · Jul 11
FTC Logs 873 Grok Complaints as Users Allege Censorship, Billing Traps and Service Cuts
2 articles · Updated · Gizmodo · Jul 11
Summary
153 complaints released to Gizmodo from an FTC pool of 873 describe Grok users alleging throttled output, broken cancellation flows, surprise rebilling and stricter moderation than they expected.
Several subscribers said xAI cut image and video limits without notice after they paid $30 to $300 a month or upfront annual fees, then pushed pricier upgrade offers—prompting repeated "bait and switch" accusations.
Multiple complaints said cancellation was harder than signup, citing looping webpages, missing self-service controls and charges continuing after users believed they had canceled; some asked the FTC to enforce click-to-cancel rules.
Other filings focused on product behavior rather than billing, including claims of overaggressive censorship, racial bias, contradictory privacy answers, scam-identification failures that preceded losses, and unsolicited explicit or disturbing generated images.
Gizmodo said it could not independently verify the redacted complaints, but presented them as a snapshot of recurring user grievances; xAI did not respond to questions before publication.