Tencent Expands AI Capacity After Hy3 Demand Pushes Queuing Rate Above 50%

2 articles · Updated · Caixin Global · Jul 10

Tencent rapidly added AI computing capacity after demand for its newly launched Hy3 model temporarily overloaded systems and created service bottlenecks.
July 8 usage peaked after Tencent integrated the official Hy3 large language model into WorkBuddy, its in-house intelligent work assistant, driving the queuing rate above 50% by that afternoon.
July 9 the company said it had reallocated available computing resources to ease the strain, signaling a short-term fix while capacity catches up with demand.
The episode highlights how quickly enterprise adoption can outstrip infrastructure when major Chinese tech groups roll out new AI models across existing workplace platforms.