PNC Rolls Out AI-Built Mobile App to 8 Million Users, Targeting Full Access by Summer
Updated
Updated · Banking Dive · Jul 8
PNC Rolls Out AI-Built Mobile App to 8 Million Users, Targeting Full Access by Summer
3 articles · Updated · Banking Dive · Jul 8
Summary
PNC began a phased launch of a redesigned mobile banking app, giving recently converted FirstBank customers and selected markets first access before a full rollout to retail and small-business clients by summer’s end.
115 AI agents built and tested the app—PNC’s first use of agentic AI in development—letting the bank add features faster after human review of the output.
The app emphasizes customization without added complexity, with revamped navigation, dark mode, smoother payments, stronger rewards placement and transaction-based insights kept within one or two clicks.
PNC also made it easier to open products such as credit cards and investing accounts in-app, reflecting its push to make mobile its “most important branch.”
About 8 million customers already use PNC’s app, mobile active users rose 8% year over year in the first quarter, and the bank plans a digital assistant later this year as it expands app capabilities.