Taco Bell Expands Omilia Voice AI to 890 Drive-Thrus Across 38 States
Updated
Updated · Fox Business · Jul 8
Taco Bell Expands Omilia Voice AI to 890 Drive-Thrus Across 38 States
3 articles · Updated · Fox Business · Jul 8
Summary
Taco Bell said it has deployed Omilia’s voice AI at more than 890 restaurants in 38 states, widening a partnership that began rolling out at U.S. drive-thrus in 2023.
The system automates speaker-box ordering and adjusts to each store’s menu, real-time stock levels and limited-time offers, aiming to cut staff workload while keeping service speed at least in line with traditional ordering.
Taco Bell said restaurants using the technology reported higher employee retention, which it linked to giving workers more flexibility to focus on customer interactions.
Omilia said its platform was built for noisy, fast-moving drive-thru conditions where general-purpose speech recognition often struggles with road noise, accents and complex order changes.