McDonald's Tests ArchIQ AI at 5 U.S. Drive-Thrus After 1 Million Transactions
Updated
Updated · Fox News · Jun 18
McDonald's Tests ArchIQ AI at 5 U.S. Drive-Thrus After 1 Million Transactions
3 articles · Updated · Fox News · Jun 18
Summary
Five U.S. McDonald's restaurants are testing the ArchIQ AI drive-thru system, which can take orders in English and Spanish and has no announced national rollout date.
More than 1 million transactions have run through the system, and franchisee account McFranchisee said about 90% of orders were completed without human intervention.
McDonald's is pitching ArchIQ as a way to speed lines, cut order errors and help managers spot bottlenecks, fitting CEO Chris Kempczinski's broader productivity push under "McDonald's > NEXT."
The test follows McDonald's 2024 decision to end an IBM-backed AI drive-thru trial at more than 100 restaurants after accuracy complaints and viral order mistakes.
Privacy and reliability remain open questions, with McDonald's yet to detail what customer data ArchIQ collects or how long it keeps it.