HSBC Survey Finds 37% of Investors Trust Human Advisers Over AI for Final Calls
Updated
Updated · CNBC · Jun 25
HSBC Survey Finds 37% of Investors Trust Human Advisers Over AI for Final Calls
3 articles · Updated · CNBC · Jun 25
Summary
37% of surveyed investors said human financial experts most influence their final investment decisions, triple the share citing AI, even as digital tools spread through the research process.
HSBC’s poll of about 10,000 affluent and high-net-worth individuals across 10 markets found 62% still use financial professionals and institutions as their main source of investment ideas.
Human advisers retained the edge because investors value reassurance, judgment and accountability, while HSBC said advisers can validate information, catch AI errors and interpret complex data.
86% of Gen Z and 82% of millennials use AI for financial decisions, mainly to flag risks, avoid mistakes and speed research, with nearly half of all respondents saying AI boosted confidence to take calculated risks.
India, the UAE, Malaysia and Hong Kong showed stronger AI effects, while investors in the U.S., Singapore, Taiwan and the U.K. were more measured in adopting it.