Google Sends Broken Galaxy S22 Ultra Instead of Pixel 9 Pro XL Replacement
Updated
Updated · Wccftech · Jun 16
Google Sends Broken Galaxy S22 Ultra Instead of Pixel 9 Pro XL Replacement
1 articles · Updated · Wccftech · Jun 16
Summary
A Pixel 9 Pro XL owner said Google mailed him a broken Galaxy S22 Ultra after he sent in his phone for replacement.
The replacement request followed a green line appearing on the Pixel 9 Pro XL display, turning what should have been a warranty swap into an apparent device mix-up.
Reddit user tjebakka said the package included a card from a Google technician, but the phone inside was a Samsung model with a cracked screen.
Google Support told the customer it is investigating the case and expects a resolution within 1 to 3 business days.
The incident points to possible fulfillment or trade-in handling errors and adds to scrutiny of Google’s hardware support process.