CRTC Launches 1-Code Telecom Review as New No-Fee Cancellation Rules Take Effect
Updated
Updated · BNN Bloomberg · Jun 12
CRTC Launches 1-Code Telecom Review as New No-Fee Cancellation Rules Take Effect
3 articles · Updated · BNN Bloomberg · Jun 12
Summary
Aug. 11 is the deadline for comments in a CRTC consultation to merge separate wireless, internet, TV and disconnection consumer codes into a single framework.
The regulator said protections now differ across services because the rules were introduced at different times, creating customer confusion and extra compliance work for providers selling bundled phone, internet and TV packages.
Nov. 30 is when the CRTC plans to open a public hearing on the proposal, which it says should make protections easier to understand, cut billing surprises and speed complaint resolution.
The review comes as another consumer-protection measure starts Thursday, banning telecom companies from charging customers to cancel, change or activate plans.