Rivian Cuts Service Waits From 50 Days to Hours Ahead of $45,000 R2 Launch
Updated
Updated · The Drive · Jun 10
Rivian Cuts Service Waits From 50 Days to Hours Ahead of $45,000 R2 Launch
3 articles · Updated · The Drive · Jun 10
Summary
Critical Rivian repairs now take hours and non-critical work a couple of days, CEO RJ Scaringe said, versus past waits that stretched to 40-50 days in some markets.
Those delays stemmed from launching in 2021 without enough service infrastructure; adding centers can still take 9-18 months because of site selection, construction and permitting.
Rivian says the overhaul is essential before the mass-market R2 arrives, because the $45,000-$60,000 SUV is more likely to be a buyer’s primary vehicle than the pricier R1 models.
Online owner forums are starting to reflect the improvement, Scaringe said, though the real test will come when R2 volumes hit the network.