Fifa Voids 60 Free World Cup Tickets, Demands Full Payment After 0 USD Website Error
Updated
Updated · The Guardian · Jun 5
Fifa Voids 60 Free World Cup Tickets, Demands Full Payment After 0 USD Website Error
3 articles · Updated · The Guardian · Jun 5
Summary
About 60 fans who received World Cup tickets at 0 USD on 21 May have had those tickets canceled, with Fifa telling them the seats remain reserved if they pay the full price.
Fifa said a checkout payment issue caused the tickets to be allocated for free and called it a website error, apologizing for the inconvenience.
The glitch adds to scrutiny of Fifa's ticketing system, which is already under investigation by the New York and New Jersey attorneys general over possible consumer-protection violations.
The dispute also highlights broader pricing tensions: Fifa is still selling tickets for the 104-game tournament despite earlier saying it was sold out, while using surge pricing and a resale platform that charges 15% commission to both buyers and sellers.