AI Robots Spread Across Australian Aged Care as 90-Language Devices Stir Debate

1 articles · Updated · The Guardian · May 30

Australian aged-care providers are expanding use of AI, robotics and virtual reality to ease staff shortages and support residents, though experts say the tools should assist care rather than replace human workers.
Workforce gaps, an ageing population and persistent neglect and abuse concerns are driving the push, with advocates pointing to fall sensors, smart beds, automated wheelchairs and devices that can free carers for more personal interaction.
St Vincent’s Care in Toowoomba uses a virtual train trip through the Swiss Alps and other immersive settings to reduce boredom, loneliness and pain, while companion robot Abi is marketed as recognizing emotions and speaking 90 languages.
Researchers at the University of Sydney argue many agetech companies sell a "technological rescue" narrative that distracts from structural reform, reinforces ageist assumptions and treats older people as risks and data sources.
Prof Wendy Moyle of Griffith University says technology works best when designed with health workers and residents, warning that some machines already failed because users found them frightening and emotionally unresponsive.