Vapi Secures $50 Million Series B at $500 Million Valuation After Ring Routes 100% of Calls
Updated
Updated · TechCrunch · May 12
Vapi Secures $50 Million Series B at $500 Million Valuation After Ring Routes 100% of Calls
1 articles · Updated · TechCrunch · May 12
Peak XV led a $50 million Series B that valued Vapi at about $500 million after Amazon Ring adopted the startup for all inbound customer-support calls.
Ring chose Vapi after reviewing more than 40 AI voice vendors during last year’s holiday call surge, and said customer satisfaction improved while non-engineering teams could tune the AI agents.
Vapi says it has handled more than 1 billion calls, now processes 1 million to 5 million a day, and counts Ring, Intuit, New York Life and Kavak among enterprise customers.
The round included M12, Kleiner Perkins and Bessemer, lifting total funding to $72 million as Vapi expands engineering, infrastructure and go-to-market teams in the crowded AI voice market.
Valued at $500M, can Vapi outmaneuver tech giants who are also its clients in the escalating voice AI race?
With AI handling all support calls, what is the true cost of eliminating the human touch for brands like Amazon Ring?
Vapi’s AI costs 95% less than human agents. Is the global call center industry on the brink of collapse?