Frontier Agent Blames Passenger for Leaving Bags After Flight 4345 Evacuation

4 articles · Updated · Jalopnik · May 11

Chloe Kuns said a Frontier customer service agent told her it was her fault she left belongings behind while evacuating Flight 4345 after the plane struck and killed a person on a Denver runway.
9 agents and supervisors later, Kuns said she still had to fight to avoid paying hundreds of dollars to rebook her trip home, even though her ID, keys, medication and infant's car seat remain on the NTSB-held aircraft.
A May 12 earliest retrieval date left Kuns stranded in Los Angeles because she could not board her May 11 return to Michigan without identification; Frontier had automatically rebooked her and her daughter on a 6 a.m. Denver-LA flight on May 9.
Kuns also described weak emergency support after the evacuation, saying airport staff scrambled to find diapers, wipes and formula for her baby, while another passenger who left insulin behind lacked an immediate replacement.
The account adds customer-service and preparedness questions to the fallout from Friday night's fatal runway accident; Frontier and the NTSB had not responded to requests for comment.

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