48% of Banks Report Better Customer Experience From Real-Time Payments

2 articles · Updated · PYMNTS.com · May 5

New PYMNTS Intelligence and The Clearing House data found 48% of banks say real-time payments have improved the customer experience.
Real-time payments were initially sold on speed, but the report says banks and businesses are finding broader strategic value in the systems.
That shift suggests instant-payment rails are being judged not just as faster transaction tools, but as a way to strengthen customer relationships.

Beyond speed, how can the rich data in real-time payments truly revolutionize business financial strategy?

As instant pay erases financial delays, what are the unforeseen impacts on consumer spending habits?

With instant payments being final, how can consumers be protected from sophisticated fraud schemes?