OPM logs 12,000 new retirement claims as digital processing outpaces paper

9 articles · Updated · Federal News Network · May 8

In April, digital retirement claims were processed in about two-thirds the time needed for traditional paper applications.
The update highlights faster handling for online submissions as OPM manages a fresh monthly influx of federal retirement cases.
The figures underscore the agency's continuing push to speed retirement processing through digital systems rather than paper-based workflows.

While digital claims are faster, could this modernization create a new 'digital divide' for less tech-savvy federal retirees?

As AI speeds up federal claims, how can retiree data be protected from new 'decrypt-to-use' vulnerabilities?

With most government tech projects failing, what is the key to overcoming employee resistance to these new systems?