Reporter tests Chipotle CEO claim on asking for more food

3 articles · Updated · Business Insider · May 7

At three California outlets in Santa Barbara, Oxnard and Ventura, staff said extra rice, beans and toppings were free, but protein, guacamole, queso and cilantro-lime sauce usually cost more.
Employees said portions varied by worker, manager and ingredient supply, with some stores relaxing rules and others tightening servings when chicken or other items ran low.
The viral comments have reportedly prompted more customer requests and complaints, as Chipotle tries to defend value and generous portions after years of criticism and a recent return to positive transaction growth.

After the CEO’s viral pledge for bigger portions, are Chipotle’s frontline workers being set up for failure?

With inconsistent portions, is Chipotle's promise of 'abundance' just a lottery for its customers?