David and Valerie receive £1,040 from British Airways after denied boarding
Updated
Updated · The New York Times · May 7
David and Valerie receive £1,040 from British Airways after denied boarding
8 articles · Updated · The New York Times · May 7
The couple, aged 79 and 82, were blocked from a Heathrow-Athens connection despite reaching the gate five minutes before closure, after a delayed Los Angeles flight.
British Airways later apologised and confirmed they were entitled to £520 each under UK261, after initially arguing they had missed the connection and were delayed only 57 minutes.
The report says their seats had likely been reassigned while they were still airborne, and notes the United States has no equivalent passenger-compensation law despite proposed legislation.
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