Starbucks baristas criticise new $1,200 bonus as almost impossible to achieve
Updated
Updated · MarketWatch · May 6
Starbucks baristas criticise new $1,200 bonus as almost impossible to achieve
10 articles · Updated · MarketWatch · May 6
The Back to Starbucks Partner Reward offers a $300 quarterly bonus from July for US baristas and shift supervisors, but workers say targets have not been clearly detailed in writing.
Employees say understaffing, longer waits and highly customised drinks make sales, service and customer-satisfaction goals unrealistic, while Starbucks Workers United says the scheme leaves pay dependent on management-set metrics and tipping.
CEO Brian Niccol says the standards are achievable and part of a turnaround that also adds weekly pay and more digital tipping; in unionised stores, the programme must be collectively bargained.
With baristas calling new bonus metrics 'impossible,' can this plan truly fix Starbucks' service woes?
As Starbucks faces historic labor disputes, is its new bonus a peace offering or a union-busting tactic?
Is Starbucks' expanded digital tipping a worker benefit or a way to shift wage costs to customers?