Walmart partially reverses cart rules over safety concerns
Updated
Updated · Business Insider · May 6
Walmart partially reverses cart rules over safety concerns
5 articles · Updated · Business Insider · May 6
A new memo cuts online-order carts to six blue bins from eight and tells store workers to push when visibility is clear, but pull when it is limited.
The change quickly softens a days-old pull-only policy that workers criticised online, saying carts struck their heels, as Walmart balances faster fulfilment with customer and employee safety.
Walmart fulfils most online orders through more than 4,600 stores, while e-commerce sales rose 27% last quarter; past cart-injury lawsuits include a 2024 judgment tied to a 2020 incident.
With new safety rules slowing fulfillment, can Walmart's stores still win the high-speed delivery race?
Did Walmart’s rapid policy reversal create new legal ammunition for personal injury lawsuits against it?
After worker backlash defeated a policy, is full automation the only real path forward for Walmart's stores?