ServiceNow unveils AI Control Tower integrations, new workforce agents and Otto assistant
Updated
Updated · Computerworld · May 6
ServiceNow unveils AI Control Tower integrations, new workforce agents and Otto assistant
14 articles · Updated · Computerworld · May 6
At its Knowledge event, it added AI Control Tower links with Microsoft Azure, AWS, Google Cloud, SAP, Oracle and Workday, plus five risk frameworks aligned with NIST and the EU AI Act.
The company also expanded its Autonomous Workforce with specialist agents across IT, CRM, employee services, security and risk, while EmployeeWorks became generally available.
Otto unifies Now Assist, Moveworks and AI Experience to route and complete work across systems, as analysts said governance, data quality and security remain central to wider AI adoption.
Will ServiceNow's 'autonomous workforce' eliminate jobs or create a new class of AI managers?
With its core protocol vulnerable, can ServiceNow's AI Control Tower truly secure the enterprise?
Is the all-in-one AI Control Tower a masterstroke or a single point of catastrophic failure?
ServiceNow Unveils AI Control Tower and Otto, Orchestrating 100 Billion Workflows for Enterprise AI Governance and Automation
Overview
At the Knowledge 2026 conference, ServiceNow unveiled a major shift in enterprise AI, introducing the AI Control Tower as a comprehensive governance platform that integrates with over 30 systems and partners like Microsoft and NVIDIA. This platform enables secure, compliant, and cost-controlled AI operations, while the new Otto AI worker unifies conversational AI and autonomous workflows to simplify and speed up tasks. Deep partnerships embed AI specialists as accountable digital employees within Microsoft 365, enhancing productivity and oversight. Early adopters like PayPal report significant performance gains, highlighting ServiceNow's role in transforming AI from isolated tools into a unified, governed, and autonomous workforce driving business reinvention.