ServiceNow unveils autonomous AI workforce, control tower and security product
Updated
Updated · Fortune · May 5
ServiceNow unveils autonomous AI workforce, control tower and security product
9 articles · Updated · Fortune · May 5
At Knowledge 2026 in Las Vegas, it expanded AI specialists across IT, CRM, HR, finance, legal, procurement, security and risk, with IT versions due in June and security in September.
ServiceNow said AI Control Tower is now built into all products by default and extends with Microsoft, while Autonomous Security & Risk combines Armis and Veza to govern assets and identities.
The launch deepens ServiceNow’s push to make AI agents enterprise workers, after also introducing Action Fabric pricing for agent actions, amid debate over governance, security and charging models.
As vendors tax AI for data access, will businesses pay the toll or seek more open digital highways?
Are new AI 'tollgates' a fair price for enterprise governance or simply a restrictive tax on innovation?
ServiceNow’s AI Agent Fabric Powers 21% Revenue Growth with Scalable Multi-Agent Enterprise Automation
Overview
ServiceNow's AI Agent Fabric, unveiled in 2025 and fully operational by early 2026, revolutionizes enterprise AI by enabling secure, real-time collaboration between diverse AI agents through the Model Context Protocol and Agent2Agent protocol. Integrated with the AI Control Tower, it supports scalable, governed AI ecosystems that drive significant business outcomes, including industry-specific applications in finance and healthcare. This innovation fuels ServiceNow's strong revenue growth and market adoption, despite challenges like complex pricing and vendor lock-in. Strategic partnerships, especially with Microsoft, and a unified data strategy strengthen its competitive moat, positioning ServiceNow as a leading platform for orchestrating intelligent, multi-agent workflows across enterprises.