The customer says a $600 promotion vanished after Verizon failed to process an order, leaving him to pay off an older Galaxy S24 Ultra and face full price.
He says he has signed receipts, emails and billing PDFs showing the order was placed, but store staff and customer service could not reinstate the expired offer.
A former Verizon representative urged escalation to Executive Relations or the FCC complaint process, while Verizon had not commented and online discussion split blame between store handling and logistics.
With a signed receipt as proof, why can a system glitch leave a Verizon customer with double the charges?
Verizon's CEO pledged better value, so why are documented deals still vanishing from the company's system?
Is escalating to the executive level the only way for consumers to fight carriers who break their own deals?