Enterprises and MSPs use AI and automation to transform IT service delivery
Updated
Updated · ZDNet · May 4
Enterprises and MSPs use AI and automation to transform IT service delivery
14 articles · Updated · ZDNet · May 4
The report says fragmented tools create security blind spots, while US workplace busywork costs $2.38tn annually and unified platforms can cut MSP costs by 30%.
It argues connected, cloud-based systems linking monitoring, ticketing, security and billing can resolve tickets in minutes, reduce overhiring and help technicians support more clients per head.
Kaseya cites its Datto and Kaseya 365 products as examples, claiming 20-plus hours saved monthly, 35% higher engineer efficiency and features aimed at meeting cyber-insurance requirements.
As giants like Kaseya push for unified systems, is the era of innovative, best-of-breed IT tools over?
Does centralizing IT on AI platforms create a catastrophic single point of failure for major cyberattacks?
With AI automating IT tasks, what is the future role for human technicians in this new 'Headless Firm'?