Cozen O'Connor adopts disciplined AI bets to curb pilot fatigue
Updated
Updated · Business Insider · Apr 27
Cozen O'Connor adopts disciplined AI bets to curb pilot fatigue
6 articles · Updated · Business Insider · Apr 27
Chief strategy officer Andrew Woolf said the 1,000-lawyer firm now defines success before trials and focuses limited time and budget on a few tools with firmwide potential.
Cozen weighs usage, workflow fit, client results and lawyer satisfaction before scaling software, while still considering niche products if smaller teams can show meaningful benefits.
The shift follows a surge of legal AI pitches since large language models took off; Cozen has tested tools including Harvey, DeepJudge and Laurel to build long-term AI evaluation skills.
With law firms facing 'AI pilot fatigue,' will selective adoption strategies help them stay competitive or risk falling behind more agile rivals?
As clients demand proof of AI-driven value, how will law firms balance transparency, trust, and billing ethics in a rapidly changing legal landscape?