Restaurants keep QR code menus as diners report frustration

14 articles · Updated · The Takeout · May 2

The latest report says complaints extend beyond older customers to millennials seeking phone-free meals, with problems including slow loading, poor reception and mobile-unfriendly menu documents.
Restaurants adopted QR menus during Covid-19 to reduce shared contact, cut printing costs and update offerings quickly, and many have kept them despite customer irritation.
The piece argues digital-only menus can distract from dining and exclude less tech-comfortable guests, suggesting restaurants should also provide physical menus for ease, comfort and accessibility.

As restaurants chase digital efficiency, are they sacrificing the human connection that defines hospitality?

QR menus create a 'digital wall' for disabled patrons. Why is this massive accessibility failure being ignored?