Maxx Quinn apologises after taking home run ball from Evelyn

8 articles · Updated · Fox News · May 1

The Cleveland fan said on local television he was sorry to Evelyn, her parents and brother after the viral incident at a Guardians game.
Quinn said he returned the ball, though not quickly enough, and called it a heat-of-the-moment mistake made without malicious intent.
Evelyn accepted the apology, thanked him for giving the ball back and said she hoped online critics would also forgive him; the team had earlier given her and her brother signed baseballs.

How can sports teams better balance fan passion with protecting young fans from aggressive behavior and viral fallout?

Did the online backlash against Maxx Quinn go too far, and what responsibility do social media users have in such situations?