Cancer patient and spouse face unexplained delays at multiple appointments

3 articles · Updated · MarketWatch · May 1

At a prominent cancer-care center, they waited two hours for a 7:20 a.m. CT scan and more than an hour for an 11:30 infusion.
The 10-minute scan finished too late for a radiologist’s written review, leaving the oncologist to interpret images by sight, while the spouse said repeated delays over six years reflected a power imbalance.
The letter urged providers to waive fees when appointments start more than 10 minutes late, arguing overbooking to offset no-shows shifts scheduling costs onto punctual patients and caregivers.

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