Gartner projects Fortune 500 firms will deploy 150,000 AI agents by 2028

10 articles · Updated · Computerworld · Apr 30

The estimate implies roughly 300 digital workers per company, up from an average 15 agents last year, with Gartner saying agentic tools should become mainstream co-workers within the same timeframe.
Analyst Max Goss said most deployments will remain semi-autonomous, with humans overseeing security and governance while agents automate documents, spreadsheets, workflows and customer service tasks in tools like Google Workspace and Microsoft 365.
Gartner's outlook is more bullish than surveys showing high generative AI failure rates, but it warned firms to prevent shadow AI, manage agent sprawl, redesign processes and ensure reliability across models and hardware.

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