US law firms adopt AI as physical mail stays largely manual
Updated
Updated · USA TODAY · Apr 28
US law firms adopt AI as physical mail stays largely manual
6 articles · Updated · USA TODAY · Apr 28
A WriteToMail survey of 108 US legal professionals found 27% already use AI for client communication and 31% are considering it.
Only 34% use software to send physical mail, while 37% said mail is their most trusted channel, slightly ahead of email at 35%.
Among firms trusting mail most, 80% still handle it by hand, highlighting operational risks and staff time costs in legally significant communications such as notices and settlement documents.
Could automating physical mail be the safest and quickest way for law firms to boost their bottom line?
As clients now refuse to pay for AI-replaceable work, how will law firms survive the death of the billable hour?