Lloyds bank refunds £19,000 to scam victim after Money Box investigation

1 articles · Updated · BBC.com · Apr 27

Sarah, who lost £20,000 in an investment fraud, received a full refund after Lloyds initially cited a 13-month reporting rule and only offered £1,000.
The bank reversed its decision within a day of BBC Radio 4's Money Box intervention, highlighting concerns over the 13-month claim window for push payment scam victims.
National Trading Standards and consumer advocates are calling for a review of the rule, arguing it fails to protect victims who discover scams late; the Financial Ombudsman Service offers an alternative route for redress.

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