Robert Smith loses access to Social Security funds after credit union merger

2 articles · Updated · WDBJ · Apr 24

Four days after the Member One and Virginia Credit Union merger in Roanoke, Smith and other customers still face account access issues, with 1,200 members missing new debit cards due to address discrepancies.
Smith, a Vietnam veteran, relies solely on these funds for his family's income and has been unable to pay essential bills. Virginia Credit Union reports that over 32,000 members have enrolled in online banking, but unresolved problems persist.
The credit union says most issues are resolved, but some customers report long wait times and unresolved access problems. All erroneous ATM fees have been refunded, and additional staff have been deployed to branches and call centers.

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