East Japan Railway Trials Generative AI at Ticket Counters From July 20
Updated
Updated · newsonjapan.com · Jul 24
East Japan Railway Trials Generative AI at Ticket Counters From July 20
1 articles · Updated · newsonjapan.com · Jul 24
Summary
East Japan Railway started a July 20 trial using generative AI at staffed Midori no Madoguchi counters to help customers buy tickets.
The test focuses on how people across generations phrase questions to conversational AI and how that changes the ticket-buying process.
ChatGPT-style services are already spreading into daily life, from online searches to health and parenting queries, underscoring why rail operators are testing customer-facing uses.
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