40% of Digital Bank Users Choose Mobile Wallets Over Plastic
Updated
Updated · PYMNTS.com · Jul 23
40% of Digital Bank Users Choose Mobile Wallets Over Plastic
1 articles · Updated · PYMNTS.com · Jul 23
Summary
40% of digital bank customers now use mobile wallets as their default payment method, marking a shift from cards as a backup to plastic as the secondary option.
That change suggests mobile wallets are no longer just a convenience feature for these users but the primary way they pay day to day.
The finding points to a broader payments transition inside digital banking, where customer behavior is moving decisively toward phone-based transactions over physical cards.