77% of Americans Using AI for Finance Share Personal Data, Including 9% SSNs
Updated
Updated · NerdWallet · Jul 22
77% of Americans Using AI for Finance Share Personal Data, Including 9% SSNs
3 articles · Updated · NerdWallet · Jul 22
Summary
77% of Americans who used an AI chatbot for personal finance questions shared personal information, including 9% who gave Social Security numbers and 10% who shared account numbers.
45% said they trust chatbots to give good financial advice, while 55% do not, showing users are handing over sensitive data even as confidence in AI remains split.
28% said they turned to AI for a non-judgmental response and 12% said they were embarrassed to ask a real person.
20% of those who followed chatbot finance advice acted immediately without more research or human input; 36% asked follow-up questions, 29% researched online, and only 9% consulted a financial advisor.