AT&T Restores Quantum Fiber in West Omaha After 2-Week Outage as Complaints Reach Regulators
Updated
Updated · WOWT · Jul 22
AT&T Restores Quantum Fiber in West Omaha After 2-Week Outage as Complaints Reach Regulators
1 articles · Updated · WOWT · Jul 22
Summary
AT&T said service is actively being restored near 160th and Pacific in West Omaha after some Quantum Fiber customers spent more than two weeks offline.
15 days without internet left customers citing six missed restoration notices, while AT&T said accidents and third-party contractors damaged lines.
16 internet-provider complaints reached the Nebraska Public Service Commission in June, including 14 tied to service quality or outages; one affected customer also emailed Gov. Jim Pillen after switching providers.
Nebraska regulator Tim Schram said providers should offer local contact numbers and warned the commission has limited authority over internet companies, with unresolved cases potentially referred to the FCC.