United Probes SFO Employee's ICE Threat After 3-Hour Ticket Dispute
Updated
Updated · KGO-TV · Jul 20
United Probes SFO Employee's ICE Threat After 3-Hour Ticket Dispute
3 articles · Updated · KGO-TV · Jul 20
Summary
July 14 video shows a United employee at San Francisco International telling Julio Varela, “Maybe we should call ICE on you” during a confrontation over his daughter’s ticket.
A 3-hour effort to fix a name mix-up on the daughter's Montreal ticket sent the family between United and Air Canada counters before the exchange escalated.
Varela said the employee made the remark after he called her “rude” and “lazy,” and that hearing ICE invoked against a Hispanic, Mexican passenger left him shocked and angry.
United said it is looking into the interaction and has nothing further to share; Varela said a representative briefly took his account by phone and email before contact stopped.