Pebble Replaced 330 Watches Over Glass Cracks as Founder Defends 30-Day Warranty
Updated
Updated · The Verge · Jul 17
Pebble Replaced 330 Watches Over Glass Cracks as Founder Defends 30-Day Warranty
2 articles · Updated · The Verge · Jul 17
Summary
Pebble has replaced 330 Pebble Time 2 watches for free out of more than 19,000 in the field after reports of front-glass cracking, as founder Eric Migicovsky sought to calm concerns over hardware quality.
Migicovsky said the 30-day warranty reflects the limits of Pebble’s small-scale relaunch, arguing buyers were repeatedly warned not to expect a perfectly polished smartwatch or big-brand support network.
Pebble says it will keep honoring reasonable glass-crack reports with free replacements for now, then later move to heavily discounted replacements, though no timeline was given.
The company is also looking into selling replacement parts for DIY repairs, underscoring a trust-based support model as Pebble revives the brand a decade after the original company shut down in 2016.