Workplace Experts Urge AI Etiquette Rules as 37% Use Tools for Emotional-Intelligence Tasks
Updated
Updated · CNBC · Jul 15
Workplace Experts Urge AI Etiquette Rules as 37% Use Tools for Emotional-Intelligence Tasks
1 articles · Updated · CNBC · Jul 15
Summary
37% of employees say they use AI for tasks requiring emotional intelligence, and experts say that is creating workplace friction before most offices have set clear norms.
Meeting bots are a flashpoint: experts recommend asking permission before recording or transcribing calls, warning that surprise notetakers can feel intrusive and chill brainstorming or casual conversation.
35% of workers have used AI to draft or edit sensitive workplace messages, but studies cited in the report say AI-assisted emails can make managers seem less authentic, trustworthy and sincere.
Experts say the riskiest uses are apologies, emotionally charged messages and even citing ChatGPT or Claude in pay talks, because that can signal poor judgment or disrespect for human guidance.
Workplace psychologists and etiquette advisers say companies now need explicit AI rules, manager approval for unclear cases and regular discussions to prevent ambiguity from damaging professional relationships.