Philips Offers Free Replacements for Hue Bridge Pro Hubs Bricked by Update 2071353020
Updated
Updated · Ars Technica · Jul 10
Philips Offers Free Replacements for Hue Bridge Pro Hubs Bricked by Update 2071353020
1 articles · Updated · Ars Technica · Jul 10
Summary
Firmware version 2071353020 has been confirmed as the cause of recent Hue Bridge Pro failures, with affected hubs becoming unresponsive and showing a solid red LED.
Signify said the bug hit a limited number of users in a specific scenario: automatic updates were disabled, the bridge stayed on older software for a long period, and the update was manually installed after sitting on the device for more than 10 days.
Reports of the issue surfaced in late June after the early-June rollout, with users saying recovery is painful because replacing a bridge can require reconnecting large numbers of lights.
Philips is offering free replacements, but the company said it still has no further explanation for why the firmware failure occurred.