Large Enterprise Internet Satisfaction Falls as AI Strains Reliability, Verizon Leads at 736
Updated
Updated · Telecompetitor · Jul 10
Large Enterprise Internet Satisfaction Falls as AI Strains Reliability, Verizon Leads at 736
3 articles · Updated · Telecompetitor · Jul 10
Summary
Large enterprises were the only business segment to post lower internet-service satisfaction in J.D. Power’s 2026 study, with the decline tied to a 12-point drop in performance and reliability scores.
J.D. Power said AI deployments and other real-time tools are making big companies more sensitive to downtime, raising expectations for network performance beyond basic uptime even with dedicated internet access.
709 was the overall satisfaction score, up 2 points on a 1,000-point scale, as an 8-point improvement in cost-of-service satisfaction helped lift small and medium business sentiment.
Verizon ranked first among large enterprises at 736, ahead of AT&T at 732 and the segment average of 723; Verizon also led medium businesses, while AT&T topped small businesses.
4,091 business internet customers were surveyed from March through May, underscoring a broader pattern already seen in business wireless: pricing satisfaction is improving even as enterprise performance demands intensify.