Starbucks Builds AI Tools to Replace 2 Microsoft and IBM Software Systems
Updated
Updated · Bloomberg · Jul 9
Starbucks Builds AI Tools to Replace 2 Microsoft and IBM Software Systems
2 articles · Updated · Bloomberg · Jul 9
Summary
Starbucks is developing in-house AI software to replace a Microsoft inventory-tracking system and an IBM maintenance-management tool, according to an internal presentation reviewed by Bloomberg.
The effort is aimed at cutting the coffee chain’s reliance on third-party enterprise software rather than adding new customer-facing AI products.
Some of the Starbucks-built applications could be rolled out by the end of 2027, though deployment depends on testing results.