Enterprise Refunds $131 Fuel Charge in Germany After Supplier Error
Updated
Updated · The New York Times · Jul 9
Enterprise Refunds $131 Fuel Charge in Germany After Supplier Error
1 articles · Updated · The New York Times · Jul 9
Summary
$131 was refunded by Enterprise to a U.S. customer who was wrongly billed for 25 liters of “missing” fuel on a Germany rental, despite returning the car with more fuel than at pickup.
Enterprise said a third-party cleaning and refueling supplier failed to record that the car was not full when the customer collected it, triggering the mistaken charge.
Photos of the fuel gauge showed the tank at five-eighths full at pickup and three-quarters full at drop-off, helping establish that the fuel fee was improper.
A separate complaint about €65.87 in tax did not hold up: Enterprise said the original tax line had been removed and replaced with a revised amount that included tax on the fuel charge.