Xfinity Offers Outage Credits After Storms Hit Thousands in 3 States
Updated
Updated · The News Journal · Jul 7
Xfinity Offers Outage Credits After Storms Hit Thousands in 3 States
3 articles · Updated · The News Journal · Jul 7
Summary
Thousands of Xfinity customers in Delaware, Pennsylvania and New Jersey can seek bill credits after holiday-weekend internet outages tied to severe thunderstorms and extreme heat.
Xfinity says customers should sign into their account, ask the online assistant for a credit, choose “service outage,” and enter the outage timeframe to check eligibility.
Customers who are not automatically approved may be routed to an agent for further review.
Comcast, Xfinity’s parent, did not answer follow-up questions on July 6 about its infrastructure or how weather affected the outages.