Mateo Covic Seeks Steam Rule Change After 55,000 Refunds Hit Paddle Paddle Paddle
Updated
Updated · Mein-MMO · Jul 6
Mateo Covic Seeks Steam Rule Change After 55,000 Refunds Hit Paddle Paddle Paddle
3 articles · Updated · Mein-MMO · Jul 6
Summary
A 21% refund rate has erased more than 55,000 sales of Mateo Covic’s “Paddle Paddle Paddle,” even as the co-op game holds about 89% positive reviews on Steam.
Steam’s policy lets players get a full refund if playtime stays under two hours, and Covic says many buyers finish the game in one to two hours despite it being designed for roughly four.
One recommended review Covic highlighted praised the game as great, then said it was completed in 1 hour 40 minutes and refunded anyway.
Covic wants Steam to revise the rule and is meanwhile adding expected playtime to the store page so buyers can judge the game’s length against its price before purchasing.
The case underscores a broader problem for short games from solo developers, whose titles can be fully experienced within Steam’s refund window.